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All watches are shipped using a secure, insured service that requires a signature on delivery.
Each watch is sold with a box and papers wherever possible to show the provenance and a certificate to confirm authenticity. All of our watches have undergone thorough inspections to confirm authenticity and ensure they have met our extremely high standard of cosmetic & mechanical form. Suffice to say, mechanically your watch will be in excellent condition, however if there are any imperfections, the exact nature of the imperfection is always stated. Some of our watches have time remaining on the manufacturers warranty. Those that do not will be supplied with a comprehensive Luxury Watch & Jewellery Exchange 12 month warranty.
If you are not happy with your watch, you have 14 days (starting from the day after delivery) to return it to us – and provided it has not been worn and is in the same condition as when it was shipped to you - we will refund your money immediately.
If your watch has been personally collected, then our returns policy becomes redundant (this is by consumer law).
Some customers like to see their watch before paying for it, and if you would prefer to do this, we can arrange to meet you at one of our offices in Central London where you can view your watch in a safe and secure environment.
You may also talk to us at any time regarding any aspect of your watch, before or after you have made your purchase, and we will always be delighted to listen, discuss and advise – after all, we are passionate about watches and love to hear about them and talk about them too!
We are always happy to discuss a part exchange. Please send the details of your watch, along with the model of watch from theWAJE.com that you are interested in to firstname.lastname@example.org. A member of our team will contact you within 48 hours.
Valuation estimates are issued exclusively by return e-mail & can not be given over the phone. All valuation estimates are strictly subject to visual inspection by The Luxury Watch & Jewellery Exchange Ltd.